Meetopio — Terms of Service
1. Agreement
These Terms are between you (and, if you use Meetopio for an organisation, that organisation — "you") and Roving Rock Pte. Ltd., Singapore ("Meetopio," "we"). By creating an account or using the Meetopio app or website (the "Service"), you agree to these Terms. If you don't agree, don't use the Service.
2. The Service
Meetopio helps teams capture event conversations by voice, note or card/badge scan, turns them into AI lead briefs with a qualification score, and drafts follow-ups that a person on your team reviews and approves. Features may change as we improve the Service.
3. Your account
You must be 18 or older and provide accurate information. You are responsible for activity under your account and for keeping your credentials secure. Notify us at privacy@meetopio.com of any unauthorised use.
4. Your data and your responsibilities
You keep ownership of the content you capture ("Your Data"). You grant us the rights needed to host and process it to provide the Service, as described in our Privacy Policy and Data Processing Agreement.
Because Meetopio records conversations and captures other people's personal data, you specifically agree that: you have a lawful basis to collect each lead's data; you will inform the people you capture and obtain any legally required consent; and you will comply with all applicable recording, privacy and data-protection laws in every place you use the Service. You are the controller (or data fiduciary) for the leads you capture; we act as your processor. You are solely responsible for how you and your users use the Service, including keeping that use lawful and compliant with all applicable laws in every place you operate. We are not responsible or liable for your unlawful, non-compliant, or unauthorised use of the Service, or for the content you capture or send. You will indemnify and hold harmless Roving Rock Pte. Ltd. and its founder, directors, officers and agents against any claim, loss or cost arising from your breach of this section or your misuse of the Service.
5. Acceptable use
Don't use the Service to break the law, infringe others' rights, capture data without a lawful basis, send spam, upload malware, or attempt to reverse-engineer, scrape, resell or circumvent the Service or its usage limits. Don't use it to harass or harm anyone.
6. Plans, billing and renewals
Paid plans (individual subscription, event pass, and team seats) are described in the app and on our site. Prices are shown in your local currency, taxes as applicable. In-app purchases are billed through the app store (e.g. Google Play); web team plans are billed through our payment processor. Subscriptions renew automatically until cancelled; manage or cancel through the store or your account. Usage beyond an included allowance is billed as overage where stated. Except where the law or the store's policy requires, payments are non-refundable. We may change prices on prospective notice; changes don't affect the term you've already paid for.
7. AI outputs
Transcripts, briefs, scores and draft follow-ups are generated by automated systems and may be inaccurate or incomplete. They are decision support, not professional, legal or financial advice. A person on your team must review and approve any follow-up before it is sent, and you are responsible for what you send. We don't warrant any particular result.
8. Intellectual property
We own the Service and everything in it except Your Data. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. Feedback you give us, we may use freely.
9. Suspension and termination
You can stop using the Service and delete your account at any time (in-app or at www.meetopio.com/account-deletion). We may suspend or terminate access if you breach these Terms, fail to pay, or to protect the Service or others. On termination, your right to use the Service ends and we handle Your Data as described in the Privacy Policy and DPA.
10. Disclaimers, availability and liability
The Service is provided "as is" and "as available" without warranties of any kind to the fullest extent permitted by law.
Service availability. We work to keep Meetopio reliable, but we do not guarantee it will be uninterrupted, error-free, or available at any particular time. It may be unavailable during maintenance or updates, or because of failures in internet, hosting, or other services we depend on. We are not liable for any loss arising from downtime, delays, data-sync failures, or interruptions.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including internet, hosting or power failures, cyber-attacks, natural disasters, epidemics, government action, war, or labour disputes.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, and our total liability for any claim is limited to the fees you paid us for the Service in the 12 months before the claim. Nothing limits liability that cannot be limited by law.
11. Governing law
These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction, without prejudice to any mandatory rights you have under your local law.
12. Changes and contact
We may update these Terms; we'll post the new version with a new effective date and, for material changes, give additional notice. Questions: privacy@meetopio.com, Roving Rock Pte. Ltd.