Terms of use
Plain-English summary. Use Meetopio for lawful business purposes. What you upload stays yours. What we build stays ours. You are responsible for having permission to record and photograph the people your team captures. The service is early — we say what it can't do rather than hide it — and our liability is capped at what you paid us.
1. Agreement
These terms govern your use of the Meetopio website and application (the "Service"). By creating an account or using the Service you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind it.
The operating entity for Meetopio will be named here on incorporation in Singapore. Until then, the Service is provided by the founding team trading as Meetopio, contactable at hello@meetopio.com.
2. Accounts
You must give accurate registration details and keep your credentials secure. You are responsible for everything that happens under your workspace, including what the people you invite do. Tell us promptly if you think an account has been compromised.
3. Plans, payment and cancellation
- The free plan is free, with the limits published on the pricing page.
- Self-serve card checkout is not yet available. Paid plans are currently arranged directly with us and invoiced. Prices are those published on the pricing page at the time you sign up, and we will honour them for existing customers when checkout does ship.
- Monthly plans may be cancelled at any time, effective at the end of the paid month.
- Annual plans run for the term agreed. Fees already paid are non-refundable except where the law says otherwise.
- We may change prices with 30 days' notice. Your current term is not affected.
4. Your data and your content
Everything you upload or capture — recordings, notes, contacts, documents — remains yours. You grant us only the licence needed to run the Service for you: to store it, process it, transcribe it, and pass it to the AI sub-processors listed in the privacy policy so we can produce the outputs you asked for. We do not use your content to train AI models, and we do not sell it.
You can export your data at any time. On request, we delete it.
5. Your obligations at the booth
This is the clause that matters most and the one people skim. When your team records a conversation, photographs a badge or a business card, or captures a person's details:
- You must have a lawful basis for doing so and must inform the person.
- You must comply with recording, privacy and consent laws in the country and the venue you are exhibiting in — these vary, and some require the explicit consent of every party to a recording.
- You must honour any request from that person to access or delete their data.
- You must not use the Service to send unsolicited bulk email in breach of anti-spam law.
Meetopio gives you the tooling. It does not give you permission, and we are not responsible for how you obtain it.
6. AI outputs
The Service uses AI to summarise conversations, score leads and draft emails. AI gets things wrong. We have designed the Service so that no AI-generated message can reach a customer without a human approving it, and so that drafts are grounded in content you approved — but you remain responsible for anything you approve and send. Read it before you click approve. Qualification scores are an aid to judgement, not a substitute for it.
7. Acceptable use
You may not use the Service to:
- break the law, or infringe anyone's rights;
- capture data about people without a lawful basis;
- send spam, phishing or deceptive messages;
- reverse-engineer, resell or white-label the Service without written agreement;
- attack, overload or probe our infrastructure.
We may suspend an account that does any of the above.
8. Our intellectual property
The Service, its software, design and the Meetopio name remain ours. Nothing here transfers ownership of them to you.
9. Availability, and what "early" means
We aim to keep the Service running, but we do not offer a contractual uptime SLA on free, Starter or Growth plans. Features change. Some things listed on the roadmap may never ship. We publish what the product cannot do; please rely on what it does today, not on what we hope to build.
10. Liability
To the fullest extent the law permits, our total liability to you for any claim arising from the Service is limited to the fees you paid us in the twelve months before the claim (and, on a free plan, to nothing). We are not liable for indirect or consequential loss, including lost profit, lost pipeline or lost data, except where such exclusion is not permitted by law. Nothing in these terms limits liability for fraud, or for anything else that cannot lawfully be limited.
11. Termination
You may stop using the Service and close your account at any time. We may terminate for material breach of these terms, with notice where practicable. On termination you can export your data for 30 days, after which we delete it.
12. Changes to these terms
We will notify registered users by email of material changes and update the date above. Continuing to use the Service after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction — except where mandatory consumer or data protection law in your own country gives you rights that cannot be overridden.